Crisis Specialist - Text/Chat - Swing/Graveyard Shift

Description: **988 Crisis Specialist, Text/Chat** **Part\-Time \& Full\-Time \| Fully Remote (WA, AZ, OH, TX)** **$26\.79/hour (\+$2\.00 per hour shift premium for graveyard shift) \| Union\-Represented (OPEIU)** At **Crisis Connections**, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a **988 Crisis Specialist**, you’ll play a vital role in providing life\-saving emotional support to individuals experiencing mental health crises\-right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. **Why This Role Matters** The **988 Suicide \& Crisis Lifeline** is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via **chat or text**, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non\-judgment—meeting people where they are and helping them move toward safety and stability. **What You’ll Do** As a 988 Crisis Specialist, you will: * Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text * Conduct suicide risk and behavioral health assessments and support de\-escalation * Collaborate with on\-shift clinicians to ensure safety when higher\-level intervention is needed * Develop safety and action plans with individuals in crisis * Connect callers to appropriate community resources and crisis response partners * Accurately document interactions in the electronic health record * Follow established 988 Lifeline protocols and performance standards * Contribute to shared team goals for response times, availability, and quality care Requirements: **What We’re Looking For:** We’re seeking candidates who bring both **skill and heart** to this work. **Required Qualifications:** * High school diploma or GED plus four (4\) years of full\-time behavioral health experience, or a combination of education and experience (Bachelor’s degree \+ 1 year Behavioral Health experience, Associate degree \+ 2 years Behavioral Health experience) * Strong verbal and written communication skills. * Ability to multitask across multiple software platforms in a fast\-paced environment * Ability to remain focused and grounded during emotionally intense conversations * **Agency Affiliated Counselor (AAC) credential required by the end of the probationary period**. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. * Crisis intervention or suicide prevention experience * Behavioral health or contact center experience **Preferred Experience:** * Knowledge of the King County and Washington State public mental health system **Technology \& Work Environment** This is a **fully remote position**, with requirements to support confidentiality and service quality: