Vehicle Processing Clerk (Remote - Alabama)

About the Role: **Location: Remote – Alabama residents** Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. **Pay Transparency** This position starts at $14 per hour. **What Can I Expect?** * We make sure you have the tools you need to be able to do your job right and be connected with your team. * Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here. **What You'll Do*** Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases * Handle both inbound and outbound communications (phone, email, mail) * Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents * Expedite and track case handling through documentation systems * Meet required metrics * Handle multiple cases simultaneously within guidelines * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **Questions Before You Apply?*** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: **Required Skills*** Excellent multitasking, analytical and problem\-solving skills * Microsoft Office skills **Eligibility Requirements*** Must have the ability to pass a pre\-employment background check and drug screen * High school diploma or equivalent * One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Able to work shifts within the center's hours of operation: + Monday to Friday (no weekends!) + *Primary shift:* 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + *Rotational shift 2\-4 times per month:* 11 a.m. \- 8 p.m. Eastern / 10 a.m. \- 7 p.m. Central / 9 a.m. \- 6 p.m. Mountain / 8 a.m. \- 5