Customer Experience Coordinator

**About the Position** THIN COOKIES is looking for a Customer Experience Coordinator who is passionate about creating positive customer interactions and delivering exceptional service. In this remote role, you will support customers throughout their purchasing journey by assisting with inquiries, resolving concerns, tracking orders, and helping ensure every customer has an outstanding experience with our brand. This position is ideal for someone who enjoys helping people, communicating effectively, and working in a fast\-paced environment. **Key Responsibilities** **Customer Support** * Respond to customer inquiries via email, phone, chat, and social media channels. * Assist customers with product questions, order status updates, and account\-related requests. * Resolve customer concerns in a professional and timely manner. * Maintain a positive and customer\-focused approach in all interactions. **Order Assistance** * Monitor and track customer orders. * Coordinate with fulfillment and shipping partners regarding delivery issues. * Assist with order modifications, cancellations, and returns when applicable. * Ensure accurate documentation of customer requests. **Customer Experience Management** * Gather customer feedback and identify opportunities for improvement. * Conduct follow\-up communications to ensure customer satisfaction. * Assist with loyalty, subscription, and customer retention programs. * Help maintain a high level of customer engagement and brand loyalty. **Administrative Support** * Maintain accurate customer records and interaction logs. * Update customer information within company systems. * Prepare reports related to customer service metrics and trends. * Assist with special projects and operational initiatives. **Team Collaboration** * Work closely with operations, marketing, and fulfillment teams. * Share customer insights and feedback to support business improvements. * Escalate complex issues to appropriate team members when necessary. * Contribute to a positive and collaborative remote work environment. **Qualifications** **Required** * High school diploma or equivalent. * At least 1 year of experience in customer service, retail, hospitality, e\-commerce, call center support, or administrative services. * Strong verbal and written communication skills. * Excellent problem\-solving abilities. * Strong organizational and multitasking skills. * Ability to work independently in a remote environment. * Basic computer proficiency and data entry skills. **Preferred** * Experience in food, beverage, retail, or e\-commerce industries. * Familiarity with CRM or customer support software. * Previous remote work experience. * Experience handling online orders and customer accounts. Pay: $24\.67 \- $29\.71 per hour Benefits: * 401(k) * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Work from home Work Location: Remote