Virtual Assistant

POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Virtual Assistant to join our remote team. The virtual assistant's primary responsibility is to be organized, prioritize tasks, complete tasks efficiently, and support the Executive Assistant. The ideal candidate should have an excellent command of the English language, a strong work ethic, and prior administrative experience. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESThe successful candidate will be enthusiastic, confident, and flexible. They should be able to demonstrate good organizational skills, including the ability to multi-task, prioritize work under pressure, and complete tasks within deadlines.Key Responsibilities:Perform a variety of administrative dutiesAccurately and efficiently capture and input various forms of information into the company databaseKeep all filing systems up to date Provide support in a team-based environmentCommunicate effectively with stakeholdersRespond to emails and phone callsSchedule meetings Book travel and accommodations Manage a contact listPrepare customer spreadsheets and keep online recordsCreate presentations as assignedMeet team productivity and accuracy standardsEnsure confidentiality while handling sensitive informationFollow policies, procedures, and assigned workflows set by department leadershipPerform other administrative tasks and duties as neededCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.Proven experience as a Virtual Assistant or Office Admin Assistant (within a BPO preferred)Knowledge of office management systems and proceduresProficiency in MS Office (MS Excel and MS PowerPoint, in particular)Excellent time management skills and the ability to prioritize work.Attention to detail and problem-solving skills.Excellent written and verbal communication skillsStrong organizational skills with the ability to multi-taskHave a wired, high-speed internet connection (Download speed of 20Mbps+)Ability to type swiftly and accurately (20+ words a minute)COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable whi