Account Manager m/w/d

Join a diverse team of approx. 2000 professionals across four continents, driving innovation and growth within intive’s technology hubs. Work alongside industry experts trusted by leading brands like Audi, BMW, Deichmann, Meta, NewsCorp, Tandem, Paramount, Vorwerk, and Warner Bros. Discovery to create pioneering, sustainable digital experiences.At intive, agile thinking and deep industry expertise come together across Automotive & Mobility, Commerce, Financial Services, Healthcare & Life Sciences, and Technology, Media & Communication. Be part of a team that’s shaping the future of digital innovation.What you will be doing:Develop the existing business & meet annual revenue growth targetsServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsWork jointly with delivery counterparts and ensure value is being delivered to the customerEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issuing escalations as neededThe role will report into the Head of Operations and will be required to work closely with Sales teams and move accounts from sales into account managementYou are a good match if you have:Experience in a customer facing account management role or have the aptitude to perform the roleStrong client relationship management experience particularly with senior stakeholdersGood understanding of today’s digital, AI & software development landscape and must be able to bring value to the customerExperience in understanding software development requirements and having the ability to develop, along with the help of pre-sales, winning IT proposalsMust have very strong listening and presentation skillsExperience working with & understanding of commercial contractsSuccessful experience in RFP responses and successful sales pitchesAbility to work collaboratively with project managers, technical engineers and architects to provide customers with solutionsAbility to travel to client siteKnowledge & experience of using a CRMBe willing to learn new techniques and follow account management standardsBe able to leverage AI to help with account growthOriginally posted on Himalayas