Guest Relations Coordinator

**Overview** Salsa Caterers And Special Events is seeking a Guest Relations Coordinator to help deliver exceptional customer experiences before, during, and after events. This role serves as a primary point of contact for clients, guests, and event participants by providing support, answering questions, and ensuring a positive and professional experience throughout the event planning process. This position is ideal for individuals who enjoy customer interaction, problem\-solving, and building strong relationships. **Responsibilities** **Guest Communication** * Respond to guest and client inquiries via phone, email, and online platforms. * Provide information regarding event services, bookings, and event details. * Address guest questions and concerns in a professional manner. * Maintain positive relationships with clients and event attendees. **Event Support** * Assist with event scheduling and coordination activities. * Communicate event updates and important information to clients. * Support event preparation and follow\-up processes. * Coordinate guest\-related requests and special accommodations. **Customer Experience** * Monitor guest feedback and satisfaction. * Conduct follow\-up communications after events when needed. * Assist with resolving service\-related concerns. * Help identify opportunities to improve the guest experience. **Administrative Duties** * Maintain accurate client and guest records. * Update event information within company systems. * Prepare reports and documentation as assigned. * Support general administrative and operational tasks. **Qualifications** **Required** * High school diploma or equivalent. * At least 1 year of experience in customer service, hospitality, event support, retail, call center operations, or administrative services. * Strong communication and interpersonal skills. * Excellent organizational abilities. * Ability to manage multiple tasks and deadlines. * Proficiency with basic computer applications. **Preferred** * Experience in hospitality, catering, events, or guest services. * Scheduling or event coordination experience. * CRM or customer support software experience. * Previous remote work experience. **Skills** * Customer service * Communication * Organization * Problem\-solving * Time management * Relationship building * Attention to detail * Multitasking * Data entry * Professionalism Pay: $24\.96 \- $30\.05 per hour Benefits: * 401(k) * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Retirement plan Work Location: Remote