Call Answering VA

Position: Call Answering VA Number of hours: TBA (Part Time) Schedule: Singapore Timezone Key Responsibilities Answer incoming calls and WhatsApp inquiries professionally and promptlySchedule, confirm, and manage appointments using Google CalendarProvide general information such as:Clinic/location detailsOffice hoursDoctors on dutyAvailable appointment slotsPrice list and basic service inquiries Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentationHandle emergency-related concerns appropriately and escalate immediately when necessaryMaintain accurate appointment records and call notesSend reminders and follow-ups to patients/clients when neededEnsure a polite, calm, and patient approach during all interactionsCoordinate with the team regarding schedule updates and client concernsMaintain confidentiality of patient/client information Requirements Fluent in English with clear speaking voice and good pronunciationExcellent communication and customer service skillsPatient, polite, and professional when handling callersExpert in Google Calendar managementComfortable handling calls through WhatsAppStrong attention to detail and organizational skillsAbility to multitask and work independentlyPreferably with medical background or experience in healthcare/customer supportKnowledge in handling urgent or emergency situations is an advantageStable internet connection and quiet working environmentExperience as a Virtual Assistant, Receptionist, or Call Support is preferred Please mention the word **BENEFITS** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.