Customer Success Specialist - USA, Remote

Hello! ✨We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.About Us…In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.About The Role…A Customer Success Specialist at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners.What You Will Do…Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner.Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed.Build and maintain strong relationships with partners through regular communication and support.Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.Identify and act on upsell and cross-sell opportunities aligned with partner needs.Monitor account usage and performance to spot opportunities and address risks early.Deliver training sessions and product overviews (WMP, SFPC) to support adoption and effective use.Gather and share partner feedback to help improve products and services.Support partner with administrative, logistical, and commercial assistance.Keep partners informed about new products, updates, and promotionsWork closely with PDMs and internal teams to align on account strategy and opportunities.Contribute to team knowledge sharing and continuous improvement.Maintain a professional, positive, and solution-focused approach at all times.What You Will Bring…At least 3 years of previous experience with sales/customer support-related roles You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levelsStrong presentation and negotiation skills for effective communication and collaborationYou are a team player with a "can-do" attitude and the ability to work with others to provide an excellent customer service and experienceCommitment and self–motivation to work within deadlines with minimum supervisionProven experience with CRM software, such as Salesforce The ability to respond appropriately under pressureA positive attitude and the ability to build relationships with clientsWhy You’ll Love It Here👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.What we offer🏖️Generous Time Off– Take the breaks you need to relax, recharge, and come back inspired.💻Top-Tier Tech – Love Mac?So do we! We equip our team with the best tools for success.🚀Career Growth & Development– Access to programs and events to keep you at the top of your game.🩺Health Benefits – Access to Major Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Basic Life and AD&D coverage to support your overall well-being.💰Retirement Plan– We offer a 401(k) plan to help you plan and save for your future.💵Compensation– The total compensation for this role is between $60K and $70K gross per year, including base salary and commissions. The final offer will fall within this range, and reflects the candidate’s skills, experience, and work location.Happy with them? We offer even more