Client Service Specialist

We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family\-oriented professional company. Applicants should be computer\-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail\-oriented. **Responsibilites** ------------------- * Perform searches using PACER and analyze federal court records to identify reportable cases, while ensuring accurate interpretation and reporting. * Deliver high\-quality, accurate results by reporting findings clearly and consistently while meeting accuracy, quality, and turnaround time requirements. * Proactively resolve issues and improve processes by identifying discrepancies, collaborating with team members and partners, and recommending workflow enhancements. **Requirements** ---------------- * Strong analytical and detail\-oriented skills to accurately interpret search results, identify discrepancies, and document findings clearly. * Ability to manage workload efficiently by navigating PACER, meeting productivity standards (25\.00\+ LPH), and adhering to 24‑hour turnaround times. * Proficiency in following procedures and systems while maintaining compliance with state and Cogency\-specific requirements and using internal tools for data entry and reporting. **Additional Information** -------------------------- **Job Type:** Remote, M\-F **Hours:** 9 a.m. – 5 p.m. **Salary Range:** $40K