Provider Relations Coordinator I

Job Description: Are you a proactive communicator with excellent problem\-solving skills and a passion for helping others? EXL Health is looking for dedicated Provider Relations Coordinators to join our dynamic Pre\-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.! **Why You’ll Love This Role:** * **Work From Anywhere:** Enjoy the flexibility of remote work while contributing to a fast\-paced, collaborative team. * **Provider Advocate:** Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience. * **Growth\-Oriented Culture:** EXL Health prioritizes your professional development and career advancement. * Base Pay Range: $15\.00 \- $25\.00/hr For more information on benefits and what we offer please visit us at https://www.exlservice.com/us\-careers\-and\-benefits **Responsibilities: Your Day\-to\-Day Responsibilities:** As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries: * Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism. * Monitor and respond to internal and external emails within established service levels. * Log and return voicemails within established service levels * Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters. * Respond to chat inquiries from providers with clarity and accuracy. * Escalate unresolved issues to management and follow up as needed. * Communicate and report any workflow or system issues to leadership. * Consistently meet quality and productivity standards. * Uphold HIPAA and confidentiality regulations in all interactions. **Qualifications: What You Bring to the Table:** * **Education:** High school diploma or equivalent. * **Experience:** + Prior customer service or high\-volume call center experience required. + Healthcare experience is a plus but not mandatory! * **Skills:** + Strong verbal and written communication skills. + Exceptional organizational and multitasking abilities. + Proficiency in Microsoft Office (Excel and Outlook). + Comfortable working in a high\-volume, fast\-paced environment with various software programs. **Why Join EXL Health?** At EXL Health, your role is more than just a job—it’s an opportunity to grow, learn, and make an impact. * **Comprehensive Training:** Gain in\-depth knowledge of provider relations and healthcare operations. * **Mentorship Program:** Benefit from guidance and coaching through our senior mentorship initiative. * **Career Development:** EXL Health offers unlimited growth opportunities within the company and beyond. * **Innovative Environment:** Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare. **What’s in It for You?** * A chance to work for a Best Places to Work organization recogn