Loan Officer Assistant - Remote

Knock is redefining the home buying and selling experience, and we're only getting started! We're a passionate team of industry experts who knew there had to be a better, simpler way for people to navigate the journey between homes. That people\-first mindset is core to how we operate, and why Knock has been honored as one of *Inc.'s Best Workplaces* six times in the past seven years. We bring that mindset into the work we do every day. The Knock Bridge Loan™ empowers homebuyers to 'buy before they sell', by unlocking the equity in their current home, giving them greater convenience, certainty, and competitiveness. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000\+ loan officers and agents across the country. Backed by top investors like Foundry Group, Trinity Capital, and the National Association of Realtors, we've built a reputation for innovation and trust, earning 900\+ five\-star Zillow and Trustpilot reviews and an A\+ BBB rating. Join our growing team and help shape the future of homebuying! To learn more, visit Knock.com **Loan Officer Assistant "Sales Assistant"** Here at Knock we call our Loan officer Assistant, **Sales Assistant**, in this position you will support the customer journey from application to initial disclosures, provide an overview of Knock's products and programs, and assist Loan Officers by seeing customers through to a successful closing. **What You'll Do** * Assist Loan Officers by gathering required documentation to complete the loan application * Work with borrowers and partners to help borrowers become pre\-approved for the Knock Bridge Loan * Successful and effective pipeline management consisting of 200\+ loan applications per month, per loan officer * Ensure minimum submission requirements and documents are met prior to submitting loans for disclosure * Follow up on disclosed loans to ensure they are signed in a timely manner. * Assist both Loan Officers and Loan Assistants with any borrower requests * Assist in assigning new loan files to Loan Officers * Understanding of TRID guidelines and Loan Estimates * Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass * Excellent customer service is second nature, with a natural inclination to assist others * A quick study and self\-starter: taking initiative and learning quickly in a remote, tech\-enabled environment is critical to success * Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn't working with an understanding that a rising tide lifts all ships * Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned * Comfortable working autonomously\- you search for your answer before asking a question * Promote a culture that puts People First, with an emphasis on best\-in\-class customer service from l