Bilingual French Customer Service Case Manager

### **Requisition Title** : Bilingual French Customer Service Case Manager (04DB8\) US\-FL\-Melbourne### **Description** Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a **Customer Service Case Manager (Bilingual French)** working **fully remote** in **Melbourne, FL**, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award\-winning, people\-first culture. **What You’ll Be Doing** As a **Customer Service Case Manager (Bilingual French)**, you'll play a key role in creating exceptional customer experiences for a globally recognized leader in high\-quality automotive products and services. You'll build lasting relationships with customers and prospective buyers by taking the time to understand their needs, concerns, lifestyles, and preferences. Through active listening, expert guidance, and timely, personalized solutions, you'll help resolve issues with confidence and care. Empowered to make decisions and equipped with customer satisfaction tools, you'll have the autonomy to deliver meaningful resolutions, strengthen customer trust, and foster long\-term loyalty to the brand. **During a Typical Day, You’ll** * Deliver an exceptional customer experience by building trust and guiding customers through the pre\-purchase journey, including vehicle information, availability, specifications, promotions, products and services, and dealer connections. * Serve as a knowledgeable resource for product information, sales inquiries, and service support while handling inbound calls, emails, and chats in a professional, courteous, and timely manner. * Actively listen to customer needs, manage interactions efficiently, and resolve inquiries and concerns using available resources, including dealerships, subject matter experts, leadership, and field service engineers. * Serve as a liaison between customers, dealerships, and internal support teams to ensure timely follow\-up, issue resolution, and overall customer satisfaction. * Document customer interactions accurately, return voicemail and email messages promptly, and maintain strong organizational and written communication skills. * Utilize customer satisfaction tools, including financial assistance, service plans, maintenance plans, and payment solutions, to resolve customer concerns and strengthen brand loyalty. * Participate in business initiatives, marketing and sales projects, special events, and other activities that support departmental and organizational objectives. * Achieve established performance goals, provide feedback to support continuous improvement, and collaborate effectively with team members to ensure shared success. **What You Bring to the Role** * High school diploma required; an Associate or bachelor’s degree is preferred * Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessmen