Associate Claims Clinical Specialist

About CareScout Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us! CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Position: Associate Claims Clinical SpecialistLocation This position is available to remote applicants residing in the US. Hybrid in-office would be required if you reside within 50 miles of a Genworth | CareScout office.YOUR ROLE The position of Associate Claims Clinical Specialist plays a leading role in the insured or member’s assessment process. We provide services to a variety of clients, all that require your deep knowledge of long-term care needs of an aging or chronically ill population. You will be part of a remote team of clinicians that spend their days reviewing clinical assessments completed by field assessors and writing Plans of Care for Long Term Care Insurance and other government sponsored insurance plans. Some days will be spent reaching out to claimants or members, their families, or facilities to discuss updates to their health and develop a plan of care. As our client list and capabilities grow, our opportunities also grow.This position uses your eldercare expertise and excellent communication skills to assure that the company serves our clients with the highest degree of quality, respect, and customer service. The successful candidate must be caring and empathetic with claimants, members, and their families. What you will be doingReviewing clinical assessments completed by field assessors to determine chronic illness status and develop a plan of care with supporting written documentation.Collaborate with field assessors and facility staff via phone to determine if further information is needed on a claimant or member’s health statusCall claimants, family members or facility staff to update records on their present health status and provide a new plan of care, as well as handle telephonic assessmentsWork with new clients to develop processes that meet their insureds’ needs.What you bringRN with a current license residing in a Nursing License Compact state with licensure in their residential state and a Nursing Compact LicenseA minimum of 3 years of professional clinical experience in case management, home care, or a rehabilitation setting, preferably with a geriatric populationStrong knowledge of Microsoft applications to include Outlook and Word. Proficient with workflow management tools and CRMAbility to data input into a digital platform while discussing care needs with a claimant or memberAbility to handle inbound and outbound calls with claimants, family members, facilities and agencies Excellent communication skills, both oral and written, with a customer service focused attitude to build rapport and relationshipsAbility to meet daily tracked standards in both production and quality.Excellent computer, data input and technical skills including working with multiple screens.Demonstrate technical and professional expertise through problem resolution, while maintaining composure. Ability to effectively communicate with both internal and external customers at all levelsRobust critical thinking capabilities, coupled with the ability for independent decision makingDemonstrate technical and professional expertise through problem resolution, while maintaining composureStrong multi-tasking, time management and follow-up skills to complete tasks in time sensitive mannerAbility to independently resolve service issues and follow escalation protocol on issuesAbility to make positive impressions over the phone and build rapport with clients, despite conversations that can be difficult or emotion filledAbility to work remotely in a quiet environment with strong, reliable internet while maintaining production levelsNice to haveBSN or equivalentKnowledge of Long-Term Care settings and residentsPrevious experience with Long Term Care, Medicare, or Medicaid AssessmentsTelephonic case management experienceBilingualAdditional Information:National Range: $55,800-81,000High-Cost Range (includes New York): $55,800-107,500Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base sala