Solution Architect, Automation

OverviewWe need an ambitious, curious leader to become a Solution Architect on the Automation and AI Team to help drive the biggest change in the company’s history.The Opportunity – Why JoinAre you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size – Becoming one of the largest providers in the US. These facts showcase why we’re the right choice:On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companiesOn growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAAOn making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do – always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies – policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.ResponsibilitiesThe RoleWe are seeking a Solution Architect, Automation and AI to serve as senior technical leader within the Automation and AI organization. This role is accountable for defining and driving end-to-end solution architecture across high-impact automation initiatives, particularly focused on document-intensive workflows across underwriting, new business, claims, and policy servicing. This role owns the design and delivery of scalable, secure, and compliant automation solutions that integrate across hybrid cloud and on-premise environments. The Solution Architect will guide engineering teams, partner with business and MSP stakeholders, and establish architectural standards that enable reliable, auditable, and high-performing enterprise systems.This is a hands-on technical leadership role where architectural decisions directly influence operational efficiency, regulatory compliance, and customer outcomes across critical insurance workflows.The Next PhaseOur mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.Position ResponsibilitiesDefine and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicingLead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support modelsEstablish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systemsDesign and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondenceEvaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainabilityAct as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflowsPartner with Machine Learning Engi