Chief of Staff, Communications (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.The RoleThe Director, Chief of Staff to the Chief Communications Officer (CCO) serves as a strategic partner and operational leader, enabling the Communications organization to execute against its highest priorities. This role works directly with the CCO to translate strategy into action, drive alignment across the key functions (Internal Communications, External Communications, Brand, Creative, Events, and Lumen Films) and ensure operational excellence across a complex, matrixed organization.The ideal candidate brings a unique blend of communications expertise and business acumen, with experience in a communications role complemented by formal business training or equivalent strategic experience. This individual operates at the intersection of strategy, analytics, and execution, helping elevate Communications as a business-driven, performance-oriented function.The Main ResponsibilitiesServe as a trusted advisor to the CCO, helping prioritize initiatives and align resources to business objectivesTranslate enterprise strategy into actionable Communications priorities, roadmaps, and deliverablesDrive the Communication & Brand organization’s rhythm of business (staff meetings, business reviews, budget reviews, and planning cycles)Lead and coordinate high-priority, cross-functional initiatives across Communications, Marketing, HR, Legal, and Product teamsAct as a central integration point to ensure alignment, clarity, and follow-through across multiple workstreamsIdentify risks, dependencies, and opportunities, and proactively drive solutionsPartner with Communications leaders to ensure cohesive, consistent messaging across internal and external channelsSupport communications planning, executing against clear timelines and ensuring alignment to broader business strategyDrive operational rigor, process improvement, and governance to enhance organizational effectivenessSupport and lead strategic initiatives, including transformation programs, organizational changes, and key communications prioritiesBring structure, clarity, and execution discipline to complex, ambiguous initiativesWhat We Look For in a Candidate8–12+ years of experience across Communications, Corporate Strategy, Operations, or Management ConsultingBackground in Communications (internal, external, executive, or public affairs) with a strong understanding of the communications disciplineDemonstrated experience supporting senior executives in a Chief of Staff, Strategy, or Operations roleProven ability to translate strategy into execution and manage multiple complex initiatives simultaneouslyStrong analytical, quantitative, and problem-solving skills with an operational mindsetExceptional written, verbal, and executive communication skillsExecutive presence with the ability to influence and build trust across stakeholdersHigh attention to detail with the ability to operate effectively in a fast-paced, ambiguous environmentSelf-starter with strong ownership and accountabilityPreferred QualificationsCombination of communications experience and business education (e.g., MBA) or equivalent strategic/quantitative trainingExperience working in highly matrixed, enterprise environmentsDemonstrated ability to apply data, metrics, and business insights to drive decision-makingExperience supporting transformation, change management, or organizational initiativesPrior experience managing small teams or leading through influenceCompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're abl