Solar Energy Educator

Solar Energy Educator **S.H.I.N.E. Pros \| MyShinePros.com** **Glendale, AZ / Phoenix Metro** **Hybrid / Remote\-Friendly Opportunities** **Full\-Time \| Part\-Time \| Temporary \| Seasonal** About S.H.I.N.E. Pros S.H.I.N.E. Pros helps existing solar homeowners better understand their solar systems, utility bills, energy usage, system performance, and available next steps. Many homeowners have solar but still have questions: * Why do I still have an electric bill? * Is my solar system producing what it should? * Am I using more electricity than my system produces? * Am I on the right utility rate plan? * What options do I have if something needs to change? Our Solar Energy Educators help homeowners get answers. We are expanding our SHINE Pro Care Team in the Phoenix Metro area and are looking for motivated, professional communicators who enjoy helping people and want to learn more about the solar and renewable energy industry. Position Summary As a Solar Energy Educator, you will connect with existing solar homeowners by phone, text, email, digital communication, and, depending on the position, local community outreach. You will learn how to identify common post\-installation solar concerns, explain basic solar and utility concepts in everyday language, and help homeowners schedule a SHINE Solar Review when appropriate. This position may be a good fit for candidates with experience in solar, customer service, appointment setting, sales, call centers, home improvement, hospitality, telecommunications, community outreach, or client services. **Previous solar experience is helpful but not required. Training is provided.** Responsibilities * Communicate with existing solar homeowners by phone, text, email, chat, and other approved channels * Serve as an initial point of contact for homeowners seeking information about their solar system * Help qualified homeowners schedule a SHINE Solar Review * Explain basic solar concepts and utility bill information in clear, everyday language * Discuss solar production, household energy consumption, utility costs, and common homeowner concerns * Help identify common reasons a homeowner may continue receiving an electric bill after installing solar * Educate homeowners about potential next steps and available resources * Learn basic battery storage and solar system update concepts * Follow up with homeowners who previously requested solar information or assistance * Maintain accurate customer records in the company CRM * Document homeowner conversations, follow\-up activity, and appointments * Coordinate with members of the SHINE Pro Care Team * Participate in ongoing training and professional development * Represent S.H.I.N.E. Pros professionally in all homeowner interactions Training Provided New team members will receive training in areas including: * Solar system fundamentals * Solar production * Household electricity consumption * Production versus consumption * Utility bills * Utility