Program Coordinator, Behavioral Health

Mindoula Health is seeking a detail\-oriented and proactive Program Coordinator to join our Specialty Population Health Management (SPHM) team. This role is instrumental in ensuring behavioral health members receive seamless, high\-quality support by facilitating collaboration across multidisciplinary teams, including Program Directors, Care Extenders, and external health plan partners. **Essential Duties and Responsibilities:** * Serve as the primary coordinator for the Med\-Psych Management Program (MPMP), while providing essential cross\-coverage for other SPHM Program Coordinators. * Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. * Curate and maintain a centralized, up\-to\-date database of community resources to empower the care team. * Facilitate member enrollment processes, including managing non\-standard entry channels and verifying eligibility. * Manage high\-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. * Orchestrate administrative member support activities to ensure continuity of care across all program phases. * Collaborate with internal population health coordinators to streamline workflows and share best practices. * Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. * Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed. **Education \& Work Experience:** * Bachelor's Degree required. * Proficient in Google Workspace, Microsoft Excel, and other data analytics tools. * Prior experience navigating Electronic Health Record (EHR) systems. * Demonstrated experience working within HIPAA\-compliant healthcare environments. * Strong background or interest in behavioral health preferred. * Analytical mindset with the ability to compile and report complex data sets accurately. * Exceptional organizational skills with a proven ability to multitask in high\-pressure settings. * Superior customer service skills characterized by empathy and professional phone etiquette. * Ability to thrive in a fast\-paced environment with a strong sense of urgency and accountability. **Location:** This is a 100% remote position. It must be located in the United States. **Hours:** Monday\-Friday, 8:00 AM\-5:00 PM Eastern time