AI Agent Engineer, AMS Automation

We are looking for an AI Agent Engineer for AMS Automation to join our growing team and build reliable AI agents that automate application support, incident resolution, and knowledge management. Mail us at: **careers@saarthee.com** * United States (Remote) * Remote – open to US\-based candidates only Why Join Us **About Saarthee:** ------------------- Saarthee is a Global Strategy, Analytics, Technology and AI consulting company, where our passion for helping others fuels our approach and our products and solutions. Our diverse and global team work with one objective in mind: Our Customers’ Success. At Saarthee, we are passionate about guiding organizations towards insights fueled success. That’s why we call ourselves Saarthee–inspired by the Sanskrit word ‘Saarthi’, which means charioteer, trusted guide, or companion. Cofounded in 2015 by Mrinal Prasad and Shikha Miglani, Saarthee already encompasses all the components of Data Analytics consulting. Saarthee is based out of Philadelphia, USA with office in UK and India. **Position Summary** -------------------- **Location**: United States (Remote) **Work Mode**: Remote – open to US\-based candidates only **Min\-Max Experience**: 4\+ Years **Work Authorization**: Must be authorized to work in the US without current or future visa sponsorship As an AI Agent Engineer for AMS Automation, you will design, build, integrate, test, deploy, and support production\-grade AI agents for Application Maintenance Services (AMS). This role is responsible for RAG pipelines, Model Context Protocol (MCP) tools, and agent workflows spanning incident, problem, change, and knowledge management. We are looking for an engineer who combines strong Python skills with production\-support discipline. **Your Role Responsibilities and Duties** ----------------------------------------- * Agent Engineering: Build agents for routing, triage, resolution, remediation, root\-cause analysis (RCA), and knowledge management, with validation, retries, and escalation. * RAG \& Knowledge Engineering: Build ingestion pipelines for JIRA, ServiceNow, runbooks, and logs; implement hybrid retrieval, re\-ranking, and citations. * MCP \& Enterprise Integration: Build MCP tools for ticket search, incident history, observability queries, and approved remediation actions. * Testing \& Evaluation: Write test scenarios from known incidents and validated resolutions, and evaluate groundedness and resolution outcomes. * Deployment \& Operations: Containerize and deploy agent services with logging, tracing, and alerting, and manage staged rollout from sandbox to controlled execution. * Continuous Improvement: Diagnose failures across retrieval, prompts, and tools, and feed root causes back into Application Development (AD) backlogs and AMS knowledge. **Required Skills and Qualifications** -------------------------------------- * 4\+ years of experience in software engineering, platform engineering, automation, SRE, o