Travel Advisor, Travel Contact Center

**AAA Club Alliance** is seeking an experienced **Travel Advisor** to join our dynamic Travel Contact Center Team! T his role supports Member/non\-Member sales and service on multiple levels through multiple communication channels related to full\-service domestic and international travel products. This role utilizes relationship\-selling to match products and services to meet the needs of Members and non\-Members while maximizing Membership and Travel benefits. This role requires the leveraging of travel industry knowledge and experience to resolve travel\-related issues. Travel arrangements shall include complex domestic, international, and FIT trips. **This is a work from home position, candidates must live within our territory in order to be considered** **:** *(·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)* **To the qualified candidate, we offer:** * Competitive base hourly rate. The starting base compensation for this position is $16\.10 \- $30\.00\. ***The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*** * Paid Virtual Training \- Next Virtual Training Class will begin on Monday, May 4, 2026\. Training is mandatory and must be able to attend the full training schedule. **T** **raining** Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks. * All required computer equipment will be provided to you by AAA Club Alliance * Health Insurance (Medical, Vision, Prescription Drug and Dental) * Flexible Spending Accounts * Wellness and Health Advocate Programs * 401(k) with Employer Match * Free AAA Membership and so much more **What you will do:** * Serve Members/non\-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel\-related products. A concentration on Club Owned and 5 Diamond vendor products is required. * Book and counsel Members/non\-Members on all domestic and international travel needs, including FIT (fully independent travel). * Operates and is familiar with all ACA travel systems and applicable travel partner booking sites. Assumed proficiency within six months. * Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets. * Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform. * Answers and accurately processes incoming telephone calls, e\-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs. * Meets or exceeds established minimum production/performance requirements. * Participates as a user in testing of new systems/procedures. * Demon