Customer Success/Account Manager

About the RoleWe are seeking Customer Success Managers / Account Managers who can take full ownership of client relationships, drive results, and act as trusted partners to clients. This role is ideal for individuals who are proactive, commercially minded, and thrive in a fast-paced, client-facing environment.We provide training and are open to candidates with less experience who demonstrate the right mindset, ownership, and growth potential.Key ResponsibilitiesServe as the primary point of contact for assigned client accountsBuild and maintain strong, long-term client relationships based on trust and resultsTake full ownership of client performance, ensuring goals are met and exceededProactively identify opportunities to improve client outcomes, retention, and growthCollaborate with internal teams (creative, marketing, etc.) to deliver high-quality outputsMonitor account performance and provide strategic recommendations to clientsCommunicate updates, insights, and results clearly and consistentlyAddress client concerns and resolve issues in a timely and professional mannerRequirementsRequired Experience1–4+ years of experience in Customer Success, Account Management, or Client Services (flexible for high-potential candidates)Experience managing client relationships or handling client-facing responsibilitiesExposure to fast-paced, results-driven environmentsNice to HaveExperience in a digital marketing, advertising, or creative agencyBackground in eCommerce or performance marketingExperience working with international or North American clientsBenefitsOpportunities for growth and advancementCompetitive compensation package, including Maxicare HMOOriginally posted on Himalayas