Customer Success Analyst

About Judi HealthJudi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, andJudi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.Position Summary:As an individual contributor on the Product team, you will pay a critical role in contributing to the success of Capital Rx. The Capital Rx Product team seeks individuals who are passionate about improving the landscape of pharmacy prior authorizations, while providing superior service. The expectations for growth in this role are to push beyond the core data and reporting and to serve as an expert across all domains of Judi, our Enterprise Health Platform.Position Responsibilities:Provide subject matter expertise support on Judi’s function and reporting capabilities related to prior authorizationTake accountability for accurate translation of reporting requirements for Capital Rx’s customers Support analytics and reporting needs for the prior authorization team and related groupsOwn swift resolution and clear communication of critical reporting issuesPresent analysis results clearlyAssist in testing of new Judi functionality to ensure enhancements are functioning as expected and accurately processing claims transactionsBuild key cross-functional relationships with other internal teamsProvide virtual and in person product demonstrationsNote: Role may periodically require meeting participation, service support or other requirements outside of standard business hoursMinimum Qualifications:Bachelor’s degree, with record of strong academic performance in Computer Science, Actuarial Science, Statistics, or Economics or equivalent work experience strongly preferred2+ years of proven experience in data analytics and reporting required2+ years of experience in Structured Query Language (SQL) required2+ years of experience with ETL or ELT preferred2+ years of PBM, pharmacy, health plan, or related experience preferred1+ years working with JSON or other data-exchange format tools preferred1+ year of Python, R, or similar programming experience preferredExperience presenting analysis to clients and/or management preferredProficient in Microsoft ExcelExtremely organized, detail-oriented, and able to easily pivot prioritiesAbility to work effectively with virtual teamsAbility to travel 5-10%Salary Range$80,800—$101,000 USDAll employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.Originally posted on Himalayas