Front Desk Receptionist

Call Receptionist \& Lead Appointment Setter FOR INQUIRIES WE STRONGLY RECOMMEND YOU CONTACT US THROUGH PHONE (\#1 AND \#3 FIRST) Company: RB Performance Garage Location: Sarasota/Bradenton, Florida Work Options: In\-Person or Remote Pay: Based on experience and performance, with bonus opportunities RB Performance Garage is looking for a dependable, organized, and highly efficient Call Receptionist and Lead Appointment Setter to join our growing team. This position will focus on contacting incoming leads and making the first point of contact with customers who have inquired about our services. The primary goal is to turn qualified inquiries into scheduled appointments while beginning a professional relationship between the customer and RB Performance Garage. The person in this role will gather all necessary customer and vehicle information, organize it into a complete lead data sheet, and prepare the information for one of our closers or service advisors to continue the process. This is not a traditional sales position. You will not be responsible for closing deals, negotiating prices, or pressuring customers into making purchases. However, applicants should understand the responsibilities and communication style of a professional appointment setter. Primary Responsibilities * Contact new leads and inquiring customers by phone, text, or other approved communication methods * Make professional and welcoming first\-contact calls * Gather complete customer, vehicle, service, modification, budget, and scheduling information * Organize all collected information into an accurate lead data sheet * Schedule qualified customers for appointments or consultations * Prepare leads for transfer to a closer, service advisor, or specialist * Begin building a positive and professional customer relationship * Perform weekly or monthly follow\-ups with existing and previous customers * Maintain organized notes, records, and follow\-up schedules * Communicate customer needs clearly to the appropriate team member * Follow RB Performance Garage communication procedures and customer service standards Preferred Qualifications * Previous experience as an appointment setter, receptionist, call center representative, customer service representative, or lead coordinator * Strong phone communication and active\-listening skills * Ability to gather detailed information without confusing or overwhelming the customer * Strong organization, note\-taking, and data\-entry abilities * Ability to communicate professionally and efficiently * Dependable follow\-up habits * Comfortable working independently and managing multiple leads * Experience working with customer relationship management systems, spreadsheets, or lead\-tracking software * Automotive knowledge is strongly preferred * Previous experience working for an automotive repair shop, performance shop, dealership, parts company, or similar business is highly preferred Compensation and Opportunities Pay will