Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.)

**Location:**RI Statewide, RI, US **Requisition ID:** 19326 Brightstar is an innovative, forward\-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best\-in\-class lottery operations, retail and digital solutions, and award\-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well\-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions \| Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.**Responsibilities** **WHO IS BRIGHTSTAR?** Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award\-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference. **YOUR ROLE IN THE BRIGHTSTAR UNIVERSE:** Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home\-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high\-speed internet connection with a hard\-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required. * Answer inbound calls from lottery retailers across multiple jurisdictions. * Assist with equipment issues, supply requests, and game information. * Collaborate with internal departments to resolve issues. * Diagnose and troubleshoot terminal equipment problems. * Defuse tense situations and escalate when necessary. * Use knowledge base for accurate information and troubleshooting. * Document each contact in the CRM system with detailed notes. * Deliver consistently outstanding customer service. **Qualifications** **YOUR STAR QUALITIES** Required: * High school diploma or equivalent. * 1\+ year of customer service experience (call center or similar). * Basic computer and data entry skills. *