Solution Engineer (ServiceNow/Armis) - Texas

Category: Technology Location: The ServiceNow and Armis Solution Engineer supports thedeployment, configuration, integration, testing, and optimization of Armis andServiceNow security solutions for enterprise clients. The engineer assists withArmis platform deployments, asset discovery, collector placement, policy anddashboard configuration, ServiceNow integrations, workflow automation,reporting, documentation, troubleshooting, and client training.The Solution Engineer worksdirectly with client security, infrastructure, operational technology, risk,and ServiceNow teams to connect Armis asset intelligence with ServiceNowcapabilities, including USEM and ServiceNow Otto. These solutions improve assetvisibility, exposure management, vulnerability prioritization, securityoperations, and remediation workflows.This is a client-facingdelivery role that requires developing ServiceNow and Armis technicalexpertise, practical knowledge of asset intelligence and cybersecurityoperations, and the ability to communicate effectively with business andtechnical stakeholders. The Solution Engineer may also support solutiondemonstrations, estimates, proposals, and other activities that contribute tothe continued growth of Templar Shield’s ServiceNow and Armis practice. RequirementsPrimary Responsibilities:Armis Deployment andConfigurationSupportthe planning, installation, configuration, validation, and ongoing support ofArmis deployments. Assist with site surveys, deployment documentation, collector placement, connectivity validation, and network troubleshooting. Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows. Validate asset discovery, classification, enrichment, and coverage across information technology, operational technology, Internet of Things, Internet of Medical Things, cloud, and other connected environments. Tune Armis configurations to improve asset context, reduce unnecessary alerts, and support defined security and operational outcomes. Troubleshoot issues involving collectors, network connectivity, data collection, asset visibility, classifications, policies, dashboards, and platform integrations. ServiceNow Integration and AutomationConfigure integrations between Armis, ServiceNow, and otherthird-party security and enterprise platforms. Map Armis asset intelligence to appropriate ServiceNow data models, configuration item classes, ownership models, reconciliation processes, and security workflows. Support the implementation and configuration of ServiceNow capabilities, including USEM and ServiceNow Otto, that use Armis data to improve asset visibility, exposure management, vulnerability prioritization, and remediation. Support Armis-related integrations and use cases across ServiceNow CMDB, ITSM, ITOM, Security Operations, Vulnerability Response, Security Incident Response, and Integrated Risk Management. Configure ServiceNow workflows, forms, dashboards, reports, notifications, business rules, scripts, and automation for Armis-related use cases. Enhance automation and orchestration using ServiceNow Flow Designer, Integration Hub, APIs, and other platform capabilities. Support data normalization, identification, reconciliation, enrichment, and quality-validation activities. Develop scripts and controlled platform extensions when requirements cannot be met through out-of-the-box configuration. Follow Templar Shield and ServiceNow development standards to ensure solutions remain scalable, maintainable, supportable, and upgradeable. TestingDocumentation and Delivery Participate in client discovery sessions, requirements workshops, design discussions, and technical reviews. Translate approved requirements into implementation tasks, configuration activities, test cases, and supporting documentation. Develop and execute unit, system, integration, regression, and deployment-validation testing. Document test plans, test results, defects, remediation activities, deployment procedures, and solution acceptance criteria. Support user acceptance testing, production deployments, stabilization activities, and post-production support. Produce and maintain deployment diagrams, configuration documents, integration specifications, operating procedures, troubleshooting guides, knowledge articles, and training materials. Follow established Software Development Lifecycle and Agile practices to ensure technical activities are documented, coordinated, reviewed, and controlled. Identify technical risks, dependencies, defects, and scope concerns and communicate them promptly to project leadership. Client & Practice SupportThe Solution Engineersupports Templar Shield’s Practice Leads and Architects by contributingtechnical expertise to business-development activities and practice growth Build effective working relationships with client and Templar Shield technical teams. Communicate technical issues, implemen