Technical Account Manager

Securonix is leading the transformation of cybersecurity by helping organizations stay ahead of modern threats.Security teams are no longer constrained by data or tools. They are constrained by speed, clarity, and confidence. Securonix was built to close that gap. Our mission is to enable security teams to decide and act faster across the entire threat lifecycle.The Securonix Unified Defense SIEM is the industry’s first platform powered by agentic AI and designed with a human-in-the-loop philosophy. It unifies detection, investigation, and response in a single system. Advanced UEBA delivers deep behavioral insight across users, entities, and data. Native threat intelligence continuously enriches detections and investigations with real-world context. AI reinforces every layer of the platform while keeping accountability with the security team.Built cloud-native for scale and performance, the platform enables real-time analytics, deep investigation, and automated response without compromise. Analysts gain faster access to relevant signals. Investigations move from days to minutes. Response becomes consistent and measurable. The result is a CyberOps experience that scales as threats evolve.Securonix is recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM and a Customers’ Choice on Gartner Peer Insights. The company has been featured by leading publications including WIRED, Dark Reading, and Fortune for its innovation and leadership in security operations. Organizations rely on the platform for always-available data, rapid search and investigation, continuously updated threat content, and a fully integrated Threat Detection, Investigation, and Response experience.Backed by Vista Equity Partners, one of the world’s leading enterprise software investors, Securonix benefits from deep operational expertise and a long-term commitment to innovation and growth. This partnership strengthens our ability to scale the platform, accelerate product execution, and support customers as their security needs evolve.With more than 1,000 customers worldwide, including a meaningful portion of the Fortune 100, Securonix operates at global scale. Our ecosystem of partners and managed security service providers extends that reach, helping organizations deploy and operate with confidence wherever they do business.What drives us is how we work. We win as one team. We operate with trust, respect, and shared accountability. We are customer driven. Innovation is guided by real security challenges and measurable outcomes. We act with agility. Change is constant, and we stay aligned on purpose while adapting fast. That focus is how Securonix helps organizations move from reactive security to proactive, autonomous operations.POSITION SUMMARY:The Technical Account Manager (TAM) serves as a trusted technical advisor and strategic partner for enterprise customers utilizing our Security Information and Event Management (SIEM), UEBA, SOAR, and security analytics solutions. The TAM is responsible for driving customer success, platform adoption, operational maturity, and long-term value realization throughout the customer lifecycle.This role combines deep cybersecurity expertise, customer relationship management, and technical consulting to ensure customers maximize the effectiveness of their security operations while achieving their business and security objectives.POSITION RESPONSIBILITIES: Serve as the primary technical point of contact for assigned enterprise customers. Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders. Conduct regular business reviews, health checks, and strategic planning sessions. Align platform capabilities with customer security initiatives, compliance requirements, and operational goals. Drive customer adoption, retention, expansion, and overall satisfaction. Technical Guidance & Platform Optimization Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases. Review customer deployments and recommend best practices for scalability, performance, and operational efficiency. Assist customers with use case development, detection engineering, content tuning, and security operations optimization. Advise on log source onboarding strategies, data quality improvements, and data governance practices. Support customers in maximizing platform value through advanced features and new product capabilities. Operational Excellence Monitor customer platform health, adoption metrics, and risk indicators. Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies. Coordinate escalation management and facilitate timely resolution of critical issues. Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs. Develop success plans and track progre