VP of IT Infrastructure

Genesys CLOUD EXPERIENCE IS A MUST \< \- NO C2C or Any Agency will work here, Only W2 Title: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Openings: Two Interviews: 2 rounds (all Virtual) C2C: $/hr on w2 no benefits Location: 100% Remote 6\-12 months General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1\. Senior Genesys Cloud Engineers (2 openings) Key Requirements 5 years of Genesys Cloud experience preferred. 3 years is acceptable and considered strong given market limitations. Candidates must have hands\-on engineering experience, not just support. Must be able to hit the ground running with minimal hand\-holding. Strong communication skills\-they will often be in meetings alone and must communicate effectively with various stakeholders. Experience leading or driving projects is preferred. Must have implemented at least 3 channels in Genesys Cloud: Email Voice Outbound (Inbound voice alone is not enough\-too basic.) If they have strong communication skills and multi\-channel experience on other platforms but only 1 2 years in Genesys Cloud , we will still consider them. Common Issues Encountered Many resumes show 15 20 years of Genesys Engage (on prem) and very little cloud experience. Candidates lacking true hands\-on experience or project ownership. We need engineers who can quickly learn Maximus standards and perform with minimal oversight. Pipeline Currently one candidate who passed the first screening and may be a solid fit. No other viable resumes. JD: As a member of the Maximus Contact Center CX team the Senior Engineer should be able to configure, troubleshoot and support on Contact Center as a Service, TTY and Fax solutions that make up the Contact Center environment at Maximus. The Senior Engineer will serve in a technical role and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors. Roles and responsibilities: Design advanced cloud contact center solutions, including routing, IVR, workforce management, analytics and reporting to meet complex business needs leveraging AI solutions such as (CoPilot, Bedrock, Amazon Q in Connect, KoreAI and MurfAI). Lead the deployment, configuration and integration of cloud contact center systems with existing IT infrastructure, ensuring seamless functionality and optimal performance. Provide senior level support and troubleshooting for complex technical issues, implementing solutions to ensure minimal disruption and system reliability. . Analyze existing and new voice and data networks (as needed) and recommend solutions Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner Mentor and train junior engineers and other team members on funct