Delivery Coordinator

Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. As a Delivery Coordinator, you will support the successful execution of delivery workflows by coordinating tasks, communicating proactively with customers and internal teams, and ensuring work progresses smoothly through established processes. You will play a key role in maintaining a positive customer experience by providing timely updates, resolving routine issues, and escalating more complex matters as needed. This role contributes to consistent service delivery while supporting team efficiency and quality standards.Key Responsibilities1. Delivery CoordinationTrack and support tasks as they move through defined workflow stages, ensuring timelines and service commitments are metUse tools such as Jira, Zendesk, Salesforce, or similar systems to support accurate task routing and workflow visibilitySupport task assignments based on defined priorities, workload, and documented expertiseTroubleshoot routine workflow issues (e.g., missing information, routing errors) and escalate more complex blockers to senior team membersMaintain accurate customer‑specific documentation to support consistent service delivery2. Customer & Stakeholder CommunicationProvide regular, clear updates to customers and internal stakeholders regarding task or ticket statusRespond to straightforward customer questions or concerns and escalate more complex issues appropriatelyEnsure all communications align with Delivery team tone and voice guidelines, demonstrating professionalism, empathy, and clarity3. Quality & Process AdherencePerform quality checks on completed tasks to confirm they meet defined standards before progressing to the next stageRe‑route work that does not meet quality requirements and share observations on recurring issues with senior team membersFollow established workflows and quality processes to ensure consistency and reliability4. Team Collaboration & SupportCollaborate with cross‑functional teams involved in delivery workflows to maintain alignment and shared understandingBuild familiarity with delivery tools, processes, and documentationSupport peers by answering basic workflow‑related questions and contributing to a collaborative team environmentParticipate in work assignment coordination and quality review of contractor tasks, as needed5. Monitoring & ReportingAssist with tracking key delivery metrics such as task completion rates, service level objectives (SLOs), and resolution timelinesContribute to basic reporting on workflow efficiency and customer satisfaction trendsQualificationsBachelor’s degree in business administration, information systems, operations, or a related field, or equivalent practical experience3–5 years of relevant experience in delivery coordination, customer operations, or a support roleStrong written and verbal communication skills with an emphasis on clarity and professionalismExperience working within defined workflows, managing multiple tasks, and following escalation processesComfortable collaborating across teams in a fast‑paced, process‑driven environmentFamiliarity with performance metrics such as CSAT, SLOs, or similar service indicatorsExperience using ticketing or workflow management tools (e.g., Jira, Zendesk, Salesforce, or similar systems) preferredApplication ProcessIf you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you!This is a full‑time, salaried position offering a competitive benefits package, including bonus opportunities, generous paid time off, paid holidays, and a range of programs designed to support employee well‑being and work‑life balance.Interested in immediate consideration? Please submit your resume to be considered for this role.Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations.To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).Originally posted on Himalayas