UX/UI Designer-POS

AtEZCORPwe are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!The Company:Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.What’s in it for you:Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.Address:Ciudad de MexicoThe UX/UI Designer will lead the design of intuitive, efficient, and highly usable in-store technology interfaces that directly support Team Member execution, speed of service, accuracy, and compliance across retail and financial workflows. This role is deeply focused on how store-based Team Members interact with technology in real operational environments, including item intake, customer verification, loyalty enrollments, pricing, loan processing, payments, and inventory management.Success in this role is defined by the ability to optimize Team Member–to–technology interactions in fast-paced store settings, ensuring that systems are easy to learn, fast to execute, resistant to error, and supportive of real-world operational pressures.Job ResponsibilitiesCore Design ResponsibilitiesObserve in-store Team Member behavior to identify friction, workarounds, training gaps, and adoption barriers related to technologyDesign experiences optimized for frontline Team Member use in high-frequency, compliance-driven store transactionsLead UX design for retail and financial workflows: AI integrations, item intake/pricing, customer profiles, loyalty enrollment, inventory, payment capture, and fraud mitigationCollaborate with product, operations, and engineering on business rules, regulatory disclosures, and technical feasibilityDesign UI logic supporting data accuracy, keyboard-first/mobile navigation, field validation, and error-preventionCreate wireframes, prototypes, and annotated specifications for data entry screens and approval journeysDeliver pixel-perfect, visually polished interfaces that balance aesthetics with usabilityValidate designs through usability testing, requirements workshops, and iterative prototype reviewsIdentify opportunities to reduce keystrokes, shorten learning time, streamline flows, and minimize errorsPartner with risk, compliance, and legal teams to implement identity verification, consent steps, and document requirementsContribute to design systems with components optimized for operational workflowsQualificationsRequired Experience3-5+ years UX/UI design experience in operational workflows, internal systems, or transaction processingStrong understanding of information architecture, form design, workflow optimization, and conditional logicExperience building or maintaining design systems and component librariesStrong visual design skills with attention to typography, color, spacing, and visual hierarchyAbility to translate regulatory requirements and compliance standards into clean UI flowsProficiency with Figma (including Figma AI features and Figma Make), with working knowledge of AI-assisted design workflows. Experience with traditional tools (Sketch, Adobe XD) is also valued.Excellent collaboration skills across operations, compliance, engineering, product, and store teamsStrong communication skills to explain design rationale to leadership and technical teamsCuriosity about emerging design technologies and willingness to adopt AI-assisted workflowsBilingual in English and SpanishPreferred SkillsExperience with item valuation, customer onboarding/ID validation, e-commerce fulfillment, loyalty programs, or financing/payment captureProven ability designing task-oriented interfaces for non-desk users in high-volume, customer-facing environmentsExperience with AI-assisted prototyping (Claude Code, Cursor, Figma AI) to create stateful, interactive prototypesUnderstanding of stateful prototyping: focus states, transitions, loading states, interaction sequencesExperience with prompt engineering for design toolsFamiliarity with voice, conversational, and multimodal interface design patternsExperience designing AI-assisted features with appropriate trust, transparency, and override mechanismsUnderstanding of computer vision interfaces for retail/checkout contextsPortfolio demonstrates AI-assisted design process (before/after, iteration history)EZCORP is an equal opportunity employerOriginally posted on Himalayas