Administrative Coordinator, Parking Services

**Job no:** 504065 **Work type:** Nonexempt Staff Full\-time **Location:** Partial Remote, Bethlehem **Categories:** Administrative Services Lehigh University's campus runs on more than academics and the Parking Services team keeps it moving. If you're someone who finds satisfaction in well\-run systems, genuinely enjoys helping people, and takes pride in accurate records and smooth processes, this Administrative Coordinator role is a strong fit. Position Number: S73220 This position is a Grade: 7 \- 37\.5 with an approximate salary range of $37,190\-$44,640 and is subject to change based on experience, skills and qualifications. **What You'll Be Doing** * Administer parking permits and accounts for students, faculty, and staff — from issuance through renewal and termination * Process payments accurately and in a timely manner, maintaining complete and up\-to\-date billing records * Review and process parking appeals, applying university policy consistently and fairly across all cases * Maintain parking and access control systems, coordinating updates and escalating technical issues as needed * Monitor and maintain accurate parking capacity data to support operational planning and reporting * Respond to in\-person, phone, and email enquiries from the campus community with professionalism and care * Support the reconciliation of parking accounts and assist with end\-of\-period financial reporting * Liaise with campus departments, vendors, and external stakeholders on parking\-related matters * Assist with the onboarding of new permit holders, including explaining parking policies and procedures clearly * Contribute to continuous improvement of administrative processes within the Parking Services office **What You'll Bring** * High School Diploma or GED * Associates Degree preferred * Three to five years of related work experience * Experience in an administrative, customer service, or office coordination role * Confidence handling payment processing and maintaining accurate financial or account records * Strong attention to detail and comfort working with database or permit management systems * Clear, professional communication skills — in person, over the phone, and in writing * The ability to apply established policies consistently, including in situations involving appeals or disputes * Familiarity with a university or similarly complex multi\-stakeholder environment is an advantage, Lehigh's campus community is diverse and busy year\-round **Why Lehigh** Lehigh University brings together a close\-knit campus community in Bethlehem, Pennsylvania, with the resources and reputation of a nationally recognized research university. As a staff member in Parking Services, you'll be part of the infrastructure that supports thousands of people every day. Lehigh offers a competitive benefits package that includes generous paid leave, tuition benefits for employees and eligible dependents, strong retirement contributions,