Quality Assurance Specialist

Overview: Planned Systems International (PSI), a Government Contractor, has an immediate opportunity for a Quality Assurance Specialist position under the Independent Enterprise Testing and Support Services (IETSS) contract with the Department of Veterans Affairs (VA), Office of Information \& Technology (OIT). This position will be part of the Test Management and Operations (TMO) Testing Process Quality Improvement (TPQI) Support team, which consists of Measurement and Metrics (MM), quality process management and process improvement, lessons learned, Change Management, Knowledge Management, internal Quality Audit Program, Root Cause Analysis (RCA) process, and Corrective and Preventive Action (CAPA) planning. The TPQI team supports and works closely with the Test and Evaluation (T\&E) and Testing Intake Assessment services teams, as well as the Test Center (TC) systems analysts, systems administrators, database administrators (DBAs), the VA project manager (PM), VA Contracting Officer’s Representative (COR), and other divisions and stakeholders. The preferred location for this position is remote to the Tampa, FL area. **Overview** The Quality Assurance Specialist supports the development and continuous improvement of IETSS processes and workflows and also provides internal support to the organization including, but not limited, to web content management, standardization of processes/procedures, development of organizational policies/procedures and processes, instituting organizational change, audits, lessons learned, change, control, and configuration management (C3M), metrics, data analytics, root cause analysis (RCA), corrective and preventive action (CAPA) planning, censuring the effectiveness of internal and external communication, and management of document repositories. Essential Functions and Job Responsibilities: * Contribute to the implementation of an IETSS Organization\-wide comprehensive Quality and Process Improvement Program. * Develop new and update existing processes with the stakeholders. * Support the IETSS Internal Quality Audit Program to continuously assess processes. * Conduct Quality Reviews of documents and deliverables. * Support quality and process improvement methodologies. * Review and update the current IETSS Programs and Processes. * Collect and document user requirements, including gathering, analyzing, and summarizing information from stakeholders. * Research, analyze, and recommend solutions to meet current and future business needs. * Perform other TPQI analysis duties as required and requested. Minimum Requirements: * Experienced in MS Word, Excel, PowerPoint, Visio, Teams, and SharePoint. * Good understanding of achieving organizational change. * U.S. Citizenship is required. Selected candidate must be able to successfully pass a thorough Government background investigation. * Must have the ability to work simultaneously on multiple projects and handle changing priorities with the ability to prioritize task