Client Experience & Lead Coordinator — Custom Engagement Rings

Lavora Diamonds is hiring a highly organized, trustworthy, US\-based Client Experience \& Lead Coordinator to own client communication from the first inquiry through final ring delivery. ABOUT LAVORA Lavora Diamonds helps couples create fully custom, IGI\-certified engagement rings without traditional retail markup. Clients typically save 30–50% on a comparable ring while receiving personal guidance throughout the entire custom process. Instagram: https://www.instagram.com/lavoradiamonds/ THE ROLE Your job is to make every prospective and current client feel taken care of, informed and excited throughout their experience with Lavora. You will eventually own nearly all routine client communication so the founder only needs to handle exceptional sales opportunities, technical decisions and escalated situations. RESPONSIBILITIES * Respond quickly to new inquiries from Instagram, website forms, text, phone and email * Call new leads during Mountain Time business hours * Learn what ring the prospective client wants * Ask qualification questions naturally without sounding scripted or pushy * Explain Lavora’s offer and custom\-ring process clearly * Schedule consultations and next steps * Follow up consistently until the prospect purchases or clearly declines * Keep every lead and customer accurately organized in GoHighLevel * Ensure every active lead has a documented next action * Guide purchased customers through the custom process * Collect missing ring specifications and inspiration * Coordinate CAD approvals * Provide proactive production and timeline updates * Communicate shipping and delivery information * Answer approved routine questions * Escalate technical, pricing or sensitive questions instead of guessing * Keep communication warm, personal, concise and professional * Prevent leads, deadlines and customer requests from being forgotten YOU ARE A GOOD FIT IF YOU ARE * Located in the United States * Confident and trustworthy on the phone * An excellent writer and communicator * Extremely organized and detail\-oriented * Warm and helpful without sounding overly corporate * Comfortable following up without being aggressive * Able to work independently without constant reminders * Comfortable learning engagement rings and diamonds * Experienced with customer service, appointment setting, sales support or client success * Familiar with a CRM such as GoHighLevel, HubSpot or Salesforce You do not need to be a diamond expert on your first day. Training, scripts, FAQs and clear escalation rules will be provided. You must never guess or make unauthorized promises about pricing, diamonds, timelines or policies. SCHEDULE AND COMPENSATION * Part\-time remote position * Approximately 15–20 hours per week initially * $15–$18 per hour based on experience * Must be reliably available during agreed Mountain Time business hours * Additional performance\-based earning potential * Opportunity for increased hours and responsibility as Lavora grows