Systems Administrator / Help Desk Support

### **Contact \& Location** * HR@wostmann.com * Juneau or Anchorage, AK **Location:** Juneau, Alaska (required), full\-time onsite. This position does not offer remote or hybrid work. Core Alaska business hours (8:00 AM – 5:00 PM Alaska Time). **Who We Are** Wostmann and Associates, Inc. (WAI) is an employee\-owned IT consulting firm headquartered in Juneau, Alaska, with an additional office in Anchorage and remote staff across the Contiguous United States. Founded in 1984, WAI has spent over four decades providing software engineering, technology integration, system analysis, project management, quality assurance, and information security services to state and federal agencies and private\-sector clients. As a federal HUBZone\-certified firm, we deliver practical results for our customers through the informed use of information technology and a solid understanding of business needs, culture, and technical environment. We seek people with a combination of programming, consulting, and business experience. **About the Role** We are looking for a Systems Administrator / Help Desk Support professional to join our team in support of our state and federal clients. This full\-time position is based onsite in Juneau, providing help desk and systems administration support across network, operating systems, desktop applications, web\-based applications, storage area networks, and IT security. **Depending on the engagement, job duties may include:** * Respond to help desk tickets, phone calls, and emails from client staff, coordinating with the client’s IT division to resolve technical issues. * Install new software releases, operating system updates, and patches; evaluate and resolve software\-related problems. * Perform system backups and recovery, and monitor system configuration to maintain data integrity. * Provide support across network, desktop, and web\-based application environments. * Support Storage Area Network (SAN) administration and troubleshooting. * Assist with IT security tasks, including monitoring and resolving security\-related issues. * Document, track, and monitor tickets to ensure timely resolution. * Coordinate with client technical contacts and the client’s IT division on task requests and priorities. **Benefits** ------------ * Competitive compensation package * Full\-time opportunity * Medical and dental insurance * 401k plan * Paid holidays, vacation **Required Qualifications** * Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience. * 3\-5 years of experience in systems administration, help desk support, or a related IT role. * Hands\-on experience with software release management, patching, and system upgrades. * Experience performing system backups, recovery, and data integrity monitoring. * Experience supporting network, desktop, and web\-based application environments. * Familiarity with Storage Area Network (SAN) adminis