PART-TIME REMOTE OPERATIONS, DISPATCH & SOCIAL MEDIA COORDINATOR

Company: Transit \& Flow, LLC Location: Remote Job Type: Part\-Time (20\-30 Hours Per Week) Compensation: $24\-$35 Per Hour Based on Experience Education Requirement: Bachelor's Degree Required **BUILD WITH US** Transit \& Flow is seeking a highly organized, ambitious, and growth\-minded professional to help build the operational engine of a fast\-growing home services company. This is not a traditional administrative role. You will work directly with company owners and have a meaningful impact on operations, customer experience, technician support, recruiting, marketing, and business growth. We are looking for someone who thrives in a fast\-paced environment, takes ownership, solves problems, and helps move the business forward every day. **POSITION SUMMARY** The Operations, Dispatch \& Social Media Coordinator serves as a key operational partner to leadership. This role supports dispatch, scheduling, technician coordination, customer communication, vendor management, parts procurement, recruiting support, social media management, and administrative operations. This position is ideal for someone who enjoys wearing multiple hats, creating order from chaos, improving processes, and helping a growing business scale. **WHAT MAKES THIS OPPORTUNITY DIFFERENT** * Fully remote position * Direct access to company leadership * Flexible schedule * High visibility and impact * Opportunity to influence operations and growth * Exposure to operations, marketing, recruiting, dispatching, and business development * Potential for advancement into Operations Manager or Director\-level leadership roles KEY RESPONSIBILITIES Operations \& Business Support * Coordinate daily business operations * Monitor jobs from lead to completion * Improve workflows and operational processes * Develop and maintain standard operating procedures * Track operational priorities and follow\-up items * Support company growth initiatives * Identify problems and implement solutions * Assist leadership with special projects *Dispatch \& Scheduling* * Schedule and dispatch technicians * Coordinate same\-day and emergency service requests * Optimize technician schedules and routes * Monitor technician progress throughout the day * Maintain technician availability calendars * Coordinate customer appointment confirmations * Fill schedule gaps and maximize technician utilization * Ensure efficient communication between customers and field teams *Customer Experience* * Respond to customer inquiries * Coordinate customer communications * Confirm appointments and arrival windows * Follow up on estimates and open opportunities * Resolve customer concerns professionally * Assist with customer retention efforts * Help generate online reviews and referrals *Parts Procurement \& Vendor Management* * Source materials, parts, and equipment * Obtain supplier pricing and availability * Coordinate parts pickups and deliveries * Maintain vendor relationships * Track purchasing and ma