Medical Assistant – Remote

\*Please read entire job posting prior to applying!\* **About DayaMed** At DayaMed, we are transforming patient care through compassionate, responsive, and technology\-enabled remote healthcare services. Our mission is to make healthcare more accessible, personal, and impactful through innovative care management programs, including Chronic Care Management (CCM) and Remote Patient Monitoring (RPM). **Position Overview** The **Medical Assistant \- Patient Recruitment Specialist (MA)** plays a critical, high\-impact role in driving patient participation in DayaMed’s CCM and RPM programs. This is a patient\-facing position that blends **clinical expertise with consultative enrollment skills**, requiring confidence, empathy, and strong phone presence. In this role, the **Recruitment Specialist (MA)** educates eligible patients, addresses concerns, overcomes objections, and successfully enrolls patients into CCM and RPM programs while maintaining clinical accuracy, regulatory compliance, and thorough documentation. Upon enrollment, the **Recruitment Specialist (MA)** initiates the patient’s care plan and completes a comprehensive medication reconciliation. This position is ideal for a Medical Assistant who is **goal\-driven, persuasive yet empathetic, confident on the phone, and comfortable meeting daily performance metrics**. **Key ResponsibilitiesPatient Enrollment \& Outreach** * Conduct outbound and inbound calls to eligible patients to explain CCM and RPM programs * Educate patients on program benefits, services, and expectations in a clear and engaging manner * Address patient questions, hesitations, and objections with professionalism and empathy * Effectively “sell” program enrollment while maintaining a patient\-centered and compliant approach * Obtain verbal consent and ensure accurate documentation in accordance with CMS and company guidelines * Meet or exceed daily and weekly enrollment goals **Clinical Responsibilities** * Perform accurate medication reconciliation during enrollment calls * Identify medication discrepancies, missing medications, and adherence concerns * Initiate and document individualized care plans based on patient conditions and needs * Collect and document relevant medical history and identified care gaps * Escalate clinical concerns or red flags to appropriate clinical team members **Documentation \& Systems** * Accurately document all patient interactions in internal systems * Ensure enrollment documentation meets CCM/RPM compliance and billing requirements * Utilize CRM systems, care management platforms, and internal tools efficiently * Follow established SOPs for enrollment workflows, documentation, and data entry **Collaboration \& Performance** * Work closely with clinical leadership, care managers, and operations teams * Participate in ongoing training, coaching, and performance evaluations * Demonstrate continuous improvement through feedback and performance metrics * Maintain professionalism, co