Account Support Executive

Are you excited to support complex, high‑value deals and help teams deliver results on time and with precision?Do you enjoy collaborating across functions to solve problems, improve processes, and create a smooth customer experience?About our Team:Our team is a vibrant, international group of professionals bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.About the Role:This role supports the coordination and execution of sales deals across a defined territory, helping ensure timely delivery, accuracy, and alignment with business processes. You’ll work closely with multiple teams and customers to manage deal lifecycles, resolve issues, and support successful outcomes. The position combines analytical thinking, customer interaction, and process improvement to strengthen operational effectiveness.Responsibilities:Track all deals (new and renewal) to ensure timely delivery and alignment with internal milestonesMonitor procurement and invoicing requirements, including paperwork aging, purchase orders, and process exceptionsAddress account-level delinquencies by coordinating with relevant stakeholdersEngage with customers on renewals, including contested renewals and title-related discussionsSupport contract review, redlining, and documentation for new and renewal opportunitiesMaintain and update regional process documentation to ensure operational accuracyPartner with Sales, Finance, Legal, and other teams to structure and execute complex dealsEnsure compliance with internal controls, pricing policies, and approval processesRequirements:Experience in sales operations, customer support, account coordination, or a related roleUnderstanding of deal structuring, pricing models, and contract workflowsStrong analytical and problem-solving skills with attention to detailAbility to work across teams and influence outcomes in cross-functional environmentsClear communication skills, with the ability to explain complex topics simplyStrong organizational and time-management skills with the ability to manage multiple prioritiesComfort working with contracts, redlining, and documentation processesFamiliarity with CRM or ERP systems and Microsoft Office toolsWork in a Way That Works for You:We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking for you:}We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Private Medical/Dental PlanSavings FundLife InsuranceMeal/Grocery VoucherAbout the Business:A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.Originally posted on Himalayas