Temporary Contact Center Representative I

Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well\-being, a retirement pension and financial protection in the case of death or disability. **CAMPUS/CENTER LOCATION: URC \- 100% REMOTE WORK** **DEPARTMENT: STUDENT SERVICES** **DATE POSITION AVAILABLE: IMMEDIATELY** **CLOSE DATE: OPEN UNTIL FILLED** **SALARY: $33,500** **FLSA: NON\-EXEMPT** ### **WHAT YOU'LL DO** The temporary Contact Center Representative I communicates a broad range of information to assist future students, current students, staff, faculty, and general customer inquiries. The temporary Contact Center Representative I position responds to multi\-channel inquiries including incoming calls, online chats, and email correspondence. The temporary Contact Center Representative I conducts outbound call campaigns supporting multiple departments including admissions, student records, financial aid, and advising. This position provides advanced call center service and serves as a team leader and mentor. The temporary Contact Center Representative I supports and responds to other team member questions when available and assists with new hire training leading content focused training sessions. **WHAT YOU'LL NEED** -------------------- At a minimum the selected candidate must have a high school diploma or high school equivalency degree supplemented by one (1\) year of related experience. Additionally the preferred candidate will be bi\-lingual in English/Spanish and have completed some college coursework supplemented by one (1\) year of call/contact center experience, preferably in higher education. **RECOGNIZING OUR VETERANS** ---------------------------- **Are you claiming Veteran's Preference?** If yes, you must complete the Veteran's Preference Addendum and submit it as an attachment within five (5\) days of the advertised position close/review date. Additionally, please submit the required documentation as listed on the addendum based on the category you select. If you are unable to attach/upload these documents yourself, please feel free to fax them to the Human Resource Department at 904\-632\-3390 and we will attach on your behalf. To print out the Veterans Preference Addendum please click on the link below. **Veterans Preference Addendum** Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. **WHY US** ---------- We value our employees. Employees are treat