Senior Customer Systems Engineer

Are you passionate about solving complex technical challenges and delivering impactful solutions for customers?Do you enjoy building strong relationships and using your technical expertise to influence product direction and business outcomes?About the Role You will resolve complex technical issues and implement tailored solutions that support customers throughout their lifecycle. This role combines technical expertise, customer engagement, and collaboration with internal teams to deliver reliable outcomes and drive value. You will also provide insights that help shape product improvements and strengthen customer success.ResponsibilitiesProvide timely, accurate and complete technical resolution of customer issues across customer lifecycle interactionsImplement complex business and customer solutions into customer environmentsEngage customers pre-sale to assess technical environments and requirementsEstablish and maintain strong technical relationships with key assigned accounts or agenciesCapture insights on customer environments to inform product development and troubleshootingIdentify opportunities for additional products or implementation projects to support revenue growthCollaborate with internal and external teams to resolve and escalate issues effectivelyAct as a customer advocate and support continuous improvement through trend analysis and feedbackRequirementsTechnical experience supporting customers in complex environmentsAbility to work in a matrixed environment and adapt to changing demandsStrong interpersonal, communication, organisation and project execution skillsProven ability to build collaborative working relationships and influence outcomesStrong technical, analytical and problem-solving capabilityExperience working in a customer-facing technical roleKnowledge of operating systems (Windows, Mac, Linux) and common productivity toolsUnderstanding of internet technologies (e.g. HTTP/S, DNS, SMTP), networking, and related systems such as databases and APIsHigh proficiency in MS Office based productsWork in a Way That Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.Originally posted on Himalayas