IT Technician 2-ITS Customer Technical Support

Market Range: 07 Hiring Salary: $20\.65/Hourly JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk\-in to the Service Desk call Center. This position is 100% onsite and does not allow a remote or hybrid schedule. * Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk\-in to all UT Health Sciences students, faculty, and staff. * Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment. * Documents all technical problems and assigns 3rd tier workflow in ticketing system. * Configures computing devices and installs software brought to the Service Desk. * Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus. * Runs computer remediations and malware cleanup at the request of the Cybersecurity department. * Tests and evaluates software applications as well as new hardware before production release. * Collates information and submit service requests for account management tasks, cloud\-based service access and equipment moves and setups across the UT Health Sciences. * Performs other related duties as assigned. MINIMUM REQUIREMENTS: EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED) EXPERIENCE: One (1\) year of related work experience; OR Bachelor’s Degree in lieu of one experience; OR a combination of education and experience to equal three (3\) years. (Associates Degree in Information Technology and one (1\) year of job\-related experience or job\-related certificates are acceptable/preferred). KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems. * Excellent organizational and communication skills to communicate solutions to a variety of computer problems.