Medical Virtual Assistant - Lab Results & Patient Coordination

**Job Title: Medical Virtual Assistant — Lab Results \& Patient Coordination** **Position Type: Full\-Time** **Work Hours: 9:00 AM – 6:00 PM Eastern Time, with 1\-hour unpaid lunch break** **Work Days: Monday to Friday** **Salary: $5 \- $6 hourly depending on experience** **Workplace: Remote** **Preferred Candidate Location: Philippines or Latin America** About the Client \& Role Our client is a well\-established **primary care medical practice** with three locations on Long Island, New York. The practice has 10 providers, approximately 40 staff members, and serves a high patient volume across its locations. They are seeking a highly capable **Medical Virtual Assistant — Lab Results \& Patient Coordination** to support lab and imaging results follow\-up, EHR documentation, patient communication, scheduling, and clinical administrative coordination. This role is ideal for someone with a strong **Medical Assistant background**, clinical understanding, excellent communication skills, and confidence speaking directly with patients. The VA will communicate provider\-reviewed lab or imaging results and instructions to patients, coordinate follow\-up appointments, assist with testing or referral instructions, and document all patient interactions in the EHR. This is not a clinical interpretation role. Providers will review results and document clinical direction in the patient chart. The VA must be able to understand the provider’s documented instructions, communicate them accurately to patients, and recognize when a patient needs an appointment or direct provider follow\-up. Scope of Work / ResponsibilitiesLab \& Imaging Results Follow\-Up* Review provider\-documented instructions related to lab and imaging results. * Contact patients to communicate provider\-reviewed results and instructions clearly and professionally. * Help patients understand next administrative steps based on the provider’s documented direction. * Recognize when the patient should be scheduled for an appointment or directed back to the provider. * Avoid independently diagnosing, interpreting results, recommending treatment, or giving medical advice. Patient Communication \& Scheduling* Speak directly with patients regarding provider instructions, follow\-up needs, testing, referrals, and appointment coordination. * Communicate clearly and patiently, especially with elderly patients. * Schedule follow\-up appointments when requested by the provider. * Assist with coordinating additional testing, referrals, repeat labs, imaging, or other follow\-up needs based on provider direction. * Maintain professional, calm, and accurate communication by phone. EHR Documentation \& Clinical Administrative Support* Document patient interactions accurately in AdvancedMD. * Update patient charts with communication notes, scheduling updates, follow\-up actions, and related administrative details. * Ensure documentation is clear, complete, and aligned with the provide