IT Support Analyst - Remote

**NOW HIRING** **IT SUPPORT ANALYST \- Remote** **ABOUT US** Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission\-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors. Our ASC based model provides an excellent working environment where you will partner with a close\-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We’d love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home! **OUR VISION \& VALUES** At Blue Cloud, it’s our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision. * We cheerfully work hard * We are individually empathetic * We keep our commitments **ABOUT YOU** You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast\-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient. **Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Logs incidents and requests accurately. * Provides first line investigation and diagnosis of incidents and requests. * Troubleshoots moderate to complex issues and requests as they relate to client technologies. * Troubleshoots the cause of problems, not just the symptoms, acting to prevent problems from recurring. * Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures as agreed upon regarding ticket ownership. * Participates in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction. * Adheres to corporate policies and defined service level agreements. * Helps to maintain a knowledgebase by documenting known errors, workarounds, procedures, and application specific information. * Reports status, issues, and timelines to management staff for critical issues being worked. * Provides coverage for all modes of communication: telephone, chat, e\-mail or other methods as necessary. * Participates in required training for both technical and interpersonal skills. **Competency** * Excellent attitude, great phone etiquette. * Ability to rapidly establish a good working relationship with customers and other professionals. * Ability to demonstrate clear and confident sk