Director, Operations

About CefalyCEFALY Technology is the maker of CEFALY, an FDA-cleared, over-the-counter wearable medical device that’s clinically proven to relieve migraine pain and reduce migraine frequency.Migraine is a complex neurological condition that causes intense headache pain, nausea and other symptoms in more than 1 billion people worldwide. Migraine is most often treated with medication, but many patients can’t tolerate side effects or find that medication doesn’t work for them.CEFALY provides drug-free migraine relief without a prescription and with minimal side effects. It uses external trigeminal nerve stimulation (e-TNS) to stimulate and desensitize the trigeminal nerve, the primary pathway for migraine pain.Based in Belgium with U.S. offices in Darien, Conn., CEFALY Technology manufactures specialized electronics for medical applications. Every member of the CEFALY team shares a passion for connecting people with effective migraine treatment. Position SummaryCEFALY Technology is seeking an experienced operations leader to strengthen and scale the organization's global supply chain, logistics, fulfillment, and operational planning capabilities. This individual will serve as the functional leader for Operations and will be responsible for ensuring reliable product availability, efficient distribution, regulatory-compliant international trade activities, and scalable operational processes that support continued growth.A critical priority for this role will be improving end-to-end supply planning and inventory management processes while strengthening operational visibility, forecasting accuracy, fulfillment performance, and logistics execution across global markets. This position will provide strategic oversight of third-party logistics providers, transportation partners, and operational systems while helping build long-term organizational capability through process standardization, continuous improvement, and operational excellence initiatives.The role serves as a strategic and hands-on partner across Quality & Regulatory Affairs, Finance, Customer Service, Product Development, Commercial, and leadership teams to ensure operational excellence, business continuity, and scalable growth.Essential ResponsibilitiesSupply Planning & Inventory ManagementOwn and lead the organization's supply planning process to ensure product availability while optimizing inventory investment and working capital.Develop and maintain integrated demand and supply planning processes in partnership with Commercial, Finance, Customer Service, and Supply Chain stakeholders.Monitor inventory levels, safety stock strategies, product availability, and inventory health across all distribution channels.Lead inventory planning activities to support product launches, promotions, market expansion, and business continuity.Establish operational metrics and reporting to measure forecast accuracy, inventory performance, service levels, and supply reliability.Identify and mitigate supply risks through proactive planning, scenario analysis, and contingency strategies.Support Sales & Operations Planning (S&OP) processes and executive decision-making.Logistics & Fulfillment LeadershipProvide strategic oversight of domestic and international logistics operations, including transportation, warehousing, and third-party logistics providers.Lead initiatives to improve fulfillment efficiency, order accuracy, delivery performance, and customer experience.Manage relationships with logistics providers, freight forwarders, customs brokers, and distribution partners.Monitor logistics performance metrics and implement corrective actions to improve service and reduce cost.Develop scalable fulfillment processes supporting growth across ecommerce, distributor, and retail channels.Ensure efficient movement of products while maintaining compliance with applicable transportation and trade regulations.Evaluate and implement operational improvements that enhance speed, visibility, and operational efficiency.Import/Export Compliance & Global TradeServe as the operational lead for import/export compliance activities supporting global distribution.Ensure compliance with applicable customs, trade, import, export, and transportation regulations.Oversee product classifications, country-of-origin requirements, customs documentation, and trade records.Partner with Regulatory Affairs, Quality, Legal, and external advisors to assess regulatory impacts on global trade activities.Support audits, assessments, and regulatory inquiries related to import/export operations.Monitor evolving trade requirements and proactively implement process improvements to maintain compliance.Operational Excellence & Business Process ImprovementLead continuous improvement initiatives across operational processes, systems, and workflows.Identify opportunities to improve operational efficiency, reduce costs, mitigate risk, and enhance customer satisfaction.Establish key performance indicators and management r