Front Desk - Healthcare

Description: We are looking for Patient Service Representative (PSR) to join our Team! The Medical Health Associates of WNY (MHA) is the largest pediatric group practice in Western New York, and the PSR provides high quality care to pediatric, adolescent, and young adult patients in an office setting. This is an on\-site position, not eligible for remote work. **Part\-time position is available at the following office****s:** * Williamsville Pediatrics (Williamsville) **JOB SUMMARY:** The Patient Service Representative will provide excellent customer service to patients and families in an office setting. Patient Service Representatives are responsible for providing administrative support to ensure the efficient operation of the medical office. Employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork. PCA’s perform functions in accordance with Medical Health Associates of WNY policy and procedure and as directed by management and/or providers. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * ***Administrative Duties*** (may include, but not limited to):· Greet patients and visitors, check\-in patients and direct to appropriate waiting areas.· Ensure all forms, consents, and screenings are completed by patients and/or parents.· Answer/direct incoming phone calls and retrieve/direct messages from voicemail lines. · Schedule and confirm appointments; perform follow\-up on missed appointments. · Compile information and maintain patient record in Electronic Medical Record system.· Receive and route messages and documents (such as lab results) to appropriate staff. · Answer billing questions left on the billing line.· Confirm insurance eligibility through online verification tools. · Collect co\-pays and balances, post charges and run reports for end of day balance sheet. · Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).· Facilitate patient flow and communicate delays with patients and providers.· Check\-out patients, schedule future appointments, and assist with referral process. * ***Other Duties*** (may include, but not limited to):· Demonstrate the primary goal of customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team in a respectful, courteous, confidential, and caring manner.· Participate in quality assurance/quality improvement programs and activities within the practice setting.· Attend and participate in required in\-service and mandatory meetings for continuous quality improvements. · Support change and new programs to improve patient care and staff morale.· Protect the privacy and security of confidential and sensitive patient information.· Assist with training and serve as a resource for other staff.· Perform any other tasks as assigned by the manager, or as directed by a provider. **ESSE