Patient Care Coordinator

Job Title: Patient Care Coordinator Job Code: DJEG-GEFPosition type: Full-TimeWorking Hours: 9:00 AM -5:00 PM Eastern Daylight Time, Monday - FridaySalary rate : $6-$7 per hourJob Responsibilities:Professionally handle inbound and outbound patient phone callsSchedule appointments for general ophthalmology and cosmetic/aesthetic servicesFollow up with leads and existing patients to encourage consultations and secure bookingsAnswer billing inquiries and assist patients with general questionsClearly explain aesthetic procedures, treatment plans, pricing, and promotional offersBuild trust with patients by addressing concerns with empathy and professionalismMaintain accurate patient records and appointment detailsDeliver outstanding customer service and ensure a positive patient experienceRequirementsAt least 1 year of experience handling inbound and outbound phone calls preferably in a healthcare settingSales, appointment setting, or patient conversion experience preferredComfortable making outbound follow-up calls and nurturing patient relationshipsPersonable, persuasive, organized, and patient-focusedAbility to multitask and work efficiently in a fast-paced environmentExperience in aesthetics, cosmetics, ophthalmology, medical spa, or healthcare industry is a plusBasic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]Must be available for video meetings with your camera on (when needed)Technical requirementsDevice: Reliable laptop or desktop computer.Internet: High-speed connection (minimum 10 Mbps).Audio: Noise-canceling headset.Video: Webcam for virtual meetings.Workspace: Quiet, professional environment.BenefitsDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.Originally posted on Himalayas