Salesforce Business Systems Analyst

See yourself at DataminrAI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more hereMultimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. The OpportunityWork closely with Customer Success and Technical Support stakeholders to respond to and proactively identify challenges that can be solved with system and/or process improvementsLead the prioritization, tracking, delivery and communication of system changes to impacted end users and stakeholdersEducate and evangelize technical best practices to internal constituents to ensure solutions delivered are best of breed for Dataminr’s business model and cultureAct as front-line support to assist users with general questions or technical challenges, troubleshoot any technical issues uncovered and assist end users in resolving their inquiriesManage the integration between Gainsight and Salesforce.com, keeping a keen eye on how changes in either system may impact the otherFor more strategic initiatives, you will be responsible for gathering and documenting user requirements, business flows and solution designs as well as implementing the solution within the appropriate technologyWhat You BringAt Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.3-5 years of Salesforce.com and Gainsight experience, with proven hands-on experience in administration and configurationStrong strategic thinker and problem solver with the ability to work independentlySelf-motivation and an ability to handle multiple competing priorities in a fast-paced environmentDetail-oriented with excellent organizational skills and a strong focus on delivering the best possible solutionHigh level of accountability and the ability to execute on multiple and competing projects and deadlinesExcellent interpersonal and organizational skills with an ability to communicate effectively with both technical and non-technical customersWhat You'll DoPartner with Sales, Marketing & Partner Ops stakeholders to identify inefficiencies and translate needs into scalable Salesforce and GTM system solutionsConfigure and enhance Salesforce functionality (flows, workflows, validation rules, page layouts, reports, dashboards, etc.) and support rollout of new initiativesCollaborate with the Revenue Technology team to maintain strong standards around solution design, documentation, release management, and change communicationEvaluate and implement new technologies that improve operational efficiency and user experienceServe as a trusted partner to end users, balancing day-to-day support with long-term platform improvements and driving CRM adoption across the orgWhat We're Looking for2–4 years in a Business Systems, Salesforce Admin, or RevOps roleStrong Salesforce Sales Cloud knowledge; CPQ exposure a plusHands-on experience with declarative tools: configuration, flows, validation rules, reporting, and dashboardsStrong analytical and communication skills; able to engage both technical and non-technical stakeholdersComfortable in fast-paced, high-growth environments with shifting prioritiesProactive, curious, and ownership-orientedWhy This Role Is ExcitingOpportunity to influence how a rapidly scaling GTM organization operatesExposure to cross-functional initiatives and executive stakeholdersHigh level of autonomy and ownershipChance to work on innovative AI-driven initiatives and evolving business processesAbility to make a visible impact on systems and workflows used across the companyAbout DataminrAt Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded