Power Train Service Repair Authorization Agent

**Contractor Opportunity:** Powertrain Service Center Warranty Repair Authorization Agent (Remote) **Location:** **Remote – USA Only** **Engagement Type:** Contractor via Third\-Party Supplier **Contracting Entity:** Accenture **Supplier of Record:** **eTeam** **Start Date:** 6/15/2026 **Duration:** 12 Months with potential for extension **About the Role** We are seeking a **Powertrain Service Center Authorization Agent** that is responsible for the authorization of Dealer Warranty repairs for a major U.S.\-based OEM vehicles. The repair requests will be submitted live from the Dealer and assessed again through the OEM’s warranty policy based on technical merit and thoroughness. The agent is expected to provide live support to the OEM’s Dealers with questions related to submitted pre\-authorization requests. This opportunity is open to individuals located in the Midwest/South/Northeast/West Regions of the **United States (USA)**. Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office. The project hours of operations will be **Monday – Friday**, in which candidate must be available to work an **8\-hour shift between 8:00 AM to 6:00 PM Eastern Time**. Contractors will be engaged and paid for by a third\-party payroll supplier, **eTeam**, which will serve as the employer of record for tax and compliance purposes. **Key Requirements** **Core Duties** * Process warranty claims and provide support to the team on technical queries * Answering dealer questions, via phones, email or chat, about warranty policy and claim submission; resolve issues with claim entry and submission * Making decisions based on policies and procedures and against the technical merit of the warranty claim * Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions. * Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements * Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes * Determine appropriate escalation points within the team and to Client SMEs * Regular review with team leadership on performance and results **Deliverables or Project Scope** * Warranty Claims Processing: Accurately process all warranty claims * Dealer Technical Support: Serve as the primary point of contact for dealer inquiries regarding warranty policies, claim submissions, and technical issues via phone, email, or chat platforms. * Issue Resolution: Address and resolve dealer concerns related to claim entry * Live Dealer Support: Provide real\-time guidance to the Dealer Service Network **Collaboration Tools or Platforms** * Microsoft Office Suite (Excel, Word, Outlook) f