Class Concierge - Virtual Classroom & Student Support (Remote)

**Location:** Remote (Latin America preferred) **Compensation:** $9 hourly (Paid Through Upwork) **Hours:** Approximately 10–15 hours per week to start, with opportunities to grow over time. **About the Role** We're looking for a Class Concierge who enjoys helping people, solving problems, and keeping things organized behind the scenes. This role combines live class support, customer service, and operations, making it a great fit for someone who genuinely enjoys creating an exceptional experience for others. As our Class Concierge, you'll be the friendly, reliable presence supporting both students and instructors during our live online classes. You'll help create a welcoming environment for students while also making sure every session runs smoothly from an operational standpoint. Some days you'll be answering student questions in Zoom, while other days you'll be updating class materials, following up on student requests, organizing information, or helping coordinate behind\-the\-scenes logistics. **What You'll Do** * Be the "concierge" for assigned live online classes and workshops \- the friendly, reliable presence in the (virtual) room. * Engage with students during sessions, responding to questions in real time to ensure they feel supported and connected. * Support instructors and mentors with technical and operational needs (e.g., managing Zoom, troubleshooting a student's audio issue, and timekeeping cues). * Post announcements, session recordings, and class updates with accuracy and care. * Track attendance and share insights with our internal team. * Follow up on logistical issues and student concerns to keep the experience smooth and stress\-free. * Be available 1 hour before classes for preparation tasks. **What We're Looking For** * We're looking for someone who is: * Exceptionally organized and detail\-oriented. * Warm, professional, and genuinely enjoys helping people. * Calm under pressure and comfortable at multitasking. * A proactive problem solver who notices issues before they become bigger problems. * A fast learner who enjoys mastering new systems and workflows. * Comfortable working independently while communicating closely with a remote team. * Reliable, dependable, and able to follow through consistently. **Qualifications** **Required:** * Fluent English (spoken and written). * Excellent written and verbal communication skills. * Strong internet connection. * Comfortable using Zoom and learning new software. * Ability to multitask while maintaining attention to detail. * Comfortable working weekend and evening hours (our classes generally run between 7:00 PM and 11:30 PM Eastern Time, with preparation beginning about one hour beforehand). * Customer service experience. * Familiarity with Google Workspace, Slack, or similar collaboration tools. **Preferred (but not required):** * Experience supporting live online events or virtual classrooms. * Comfortable with public speaking for possibly hosting live events.