Client Relationship Manager II

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileClient Relationship Manager IIManagement LevelIndividual ContributorFlexible Work OptionCan work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationCompensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job DescriptionThe Client Relationship Manager II is a strategic role focused on optimizing commercial fleet operations for national clients. This position drives client growth and retention through operational partnership, using industry expertise, data analysis, financial insight, and technology to align internal operations with client success.Maintenance management is a core function of Cox Fleet Operations, and this role supports that mission by leveraging data-driven insights and technology to position the organization as a trusted advisor.Key ResponsibilitiesPerformance Monitoring: Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance, on-road failures, and spend.Data Analysis & Reporting: Use fleet management systems to generate insights and deliver actionable reports.Strategic Planning: Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives.Client Management: Serve as the primary point of contact, managing relationships and acting as escalation lead while collaborating with cross-functional teams to meet client needs.Communication: Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution.Customer Experience: Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations.Process Improvement: Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs.Operational Oversight: Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls and reporting standards.Leadership: Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions.Compliance: Follow all corporate policies and procedures.QUALIFICATIONS Bachelor’s degree in Communication, Business Admin, and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience, or 6 years’ experience in a related fieldStrong problem-solving skills with the ability to quickly and effectively resolve client issues.Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.Excellent communication skills, with a proactive and transparent approach to client engagement.Ability to analyze operational performance, identify gaps, and recommend process improvements.Experience working with data, financial considerations, and technology to support operational and client successDrug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit ou