Customer Support Representative (East-Coast)

Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship.We’re used by Big Four firms and global banks, and we’re scaling quickly. As part of our Support team, you’ll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.RequirementsThe roleWe are looking for a Customer Support Representative to join our growing team and support customers across the East Coast of the United States.This role will support a mix of customers, including a meaningful number of larger and more complex accounts, so we are particularly interested in candidates who are confident handling high-impact customer issues and working with multiple stakeholders. Experience supporting enterprise customers would be a strong advantage. Experience working with American banks, fintechs, or customers in regulated environments would be especially valuable.You will be a key point of contact for customers, helping them resolve issues efficiently while delivering a high standard of service and building trust in every interaction. You will also work closely with teammates across Support, Product, and Development to investigate issues, share feedback, and improve the customer experience over time.This is a remote role, ideally suited to someone based on the East Coast of the US or able to work East Coast business hours consistently.What you will do Support customers across email, chat, and other support channels in a clear, timely, and professional wayTroubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownershipSupport a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account typesCommunicate confidently with customer stakeholders and manage expectations effectively throughout the support processPartner closely with Product and Development teams to escalate issues, share context, and help drive resolutionsSpot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experienceDocument issues clearly and contribute to internal processes and help content where neededHelp create a support experience that is efficient, thoughtful, and trusted by customersWhat we’re looking forAt least 2 years of experience in a SaaS customer support roleExperience supporting B2B customers in a software environmentStrong written and verbal communication skillsA positive, resourceful attitude and a genuine interest in helping customersA problem-solving mindset, with the ability to dig into issues and find practical solutionsAbility to manage customer issues with professionalism, accountability, and urgencyComfortable working in a fast-moving, high-growth environmentAble to work East Coast US business hours consistentlyStrongly preferredExperience supporting enterprise customers or larger strategic accountsExperience working with American banks, fintechs, financial services firms, or other regulated customersExperience handling complex issues involving multiple stakeholdersFamiliarity with tools such as Intercom, HubSpot, or similar support platformsExperience creating help documentation or contributing to internal knowledge resourcesExperience working in an early-stage or high-growth SaaS companyHow we work (our values in action)Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.Impact: We are passionate about impact. Every conversation is a chance to improve the customer’s day and influence the future of our product.Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.BenefitsWhy join us This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers.Competitive salaryRemote and flexible workingFriendly, collaborative team cultureClear opportunities to learn and growWork that makes a real impact on customers and the future of CircitOriginally posted on Himalayas