Healthcare CSR - Remote

**Healthcare Customer Service Representative** We are seeking a detail\-oriented **Healthcare Customer Service Representative** to join our call center team. This role is essential in verifying insurance eligibility and benefits prior to patient services, ensuring accurate data entry and a smooth experience for both patients and internal teams. The ideal candidate thrives in a fast\-paced, high\-volume environment and delivers excellent customer service over the phone. **Job Type**: Full\-time \- 100% Remote Position **Schedule**: Monday\-Friday **Pay: $16\.00 \- $18\.00 per hour DOE** **Key Responsibility:** * Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools * Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system * Document key benefit details including copayments, deductibles, coinsurance, and out\-of\-pocket maximums * Communicate with patients to clarify insurance coverage and respond to basic inquiries * Collaborate with clinical and billing teams regarding eligibility and authorization status * Identify and resolve discrepancies in insurance information; escalate complex cases as needed * Maintain compliance with HIPAA and patient privacy regulations * Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools * Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system * Update and maintain patient demographic and insurance data in internal systems * Document benefit details: copayments, deductibles, coinsurance, out\-of\-pocket maximums * Communicate clearly and professionally with patients regarding coverage * Collaborate with internal teams to resolve discrepancies and escalate complex cases * Ensure compliance with HIPAA and privacy regulations **Requirements:** * 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing) * Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber * Basic understanding of government\-sponsored plans (Medicaid and Medicare) and their differences * Proficient in navigating healthcare systems; experience with EHRs preferred * Demonstrated excellence in customer service and client interaction * **Clear and professional communication skills** * **Must successfully pass a criminal background check** **Preferred Experience:** * Experience in **high\-volume** healthcare settings (e.g., specialty practices, call center) * Familiarity with major insurance payers * Strong adherence to daily schedules, tasks, and performance metrics * Ability to multitask effectively while maintaining high attention to detail * Self\-motivated, well\-organized, and skilled in time management and problem\-solving * Capable of working independently and collaboratively within a team environmen