Customer Service Representative-Clinical (Remote, $15/hour - Nights and Weekends).

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service\-Clinical department. The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution. This position is solely for a Nights and Weekends shift. **Remote Worker Guidelines** * Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company\-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. **Responsibilities** * Receives and responds to incoming telephone calls. + Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner. + Communicates professionally at all times. + Ascertain the nature of the call and record information in the ASH proprietary systems. + Look up caller information using proprietary ASH systems and provide information to the caller. + Forward logs requiring further research to the appropriate department. + Utilize appropriate resources, including those online; to provide timely responses. + Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner. + Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. + Maintains safe, secure, and healthy work environment by following all legal and compliance requirements. + Complete all ASH and CSS trainings timely. * Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. + Responds to requests for internal and external customers and/or clients, as required. * Performs other duties as assigned. * Complies with all policies and standards. **Qualifications** * High School Diploma or GED certificate required. * 1 year experience performing customer service duties; inbound call center experience preferred. * Basic computer skills. * Strong verbal communication skills. * Ability to utilize and maneuver in multiple systems during a single interaction. **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environm